REFUND POLICY
Refunds on live fish will be accepted up until 72 hours BEFORE the fish is scheduled to be shipped. No refunds will be issued on fish within 72 hours of the scheduled shipping time. Unopened dry goods will be accepted for a full refund within 7 days of receiving. Return shipping is buyer responsibility.
LIVE ON ARRIVAL GUARANTEE
I guarantee my fish will arrive alive. *you must be available to receive the package the day of delivery.”
If a fish expires in transit, I will replace the fish, however, you will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
However, we are not responsible for the mishandling of your package during transport. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).
Please take a picture for us showing the loss- it can just be a picture taken with your smart phone and email to DOA@kingkoigoldfish.com. If approved, we will coordinate with you to replace the fish with a fish of similar color and size, AT OUR DISCRETION. You will still be responsible for any shipping costs associated with the replacement. We work very hard to make sure that you receive your fish alive.
SHIPPING
We can ship to virtually any address in the United States (Including Hawaii and Puerto Rico).
When you place an order, predetermined shipping options have been set to reduce shipping costs. Such options will be given to you during checkout. If you have any questions or concerns regarding shipping costs, please don’t hesitate to reach us at sales@kingkoigoldfish.com.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can vary based on quantity so they have been automated using our proprietary algorithm. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more information, please visit our Shipping Information Page or our Return & Refund Policy page
