Refunds on live fish will be accepted up until 72 hours before the fish is scheduled to be shipped. No refunds will be issued on fish within 72 hours of the scheduled shipping time. Unopened dry goods will be accepted for a full refund within 7 days of receiving. Return shipping is buyer responsibility.
I guarantee my fish will arrive alive. *you must be available to receive the package the day of delivery.
If a fish expires in transit, I will replace the fish, however, you will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
However, we are not responsible for the mishandling of your package during transport or any late deliveries. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).
Please take a picture for us showing the loss- it can just be a picture taken with your smart phone and email to DOA@kingkoigoldfish.com. If approved, we will coordinate with you to replace the fish with a fish of similar color and size, AT OUR DISCRETION. You will still be responsible for any shipping costs associated with the replacement. We work very hard to make sure that you receive your fish alive.