Frequently Asked Questions

We know you have questions. We've tried to answer the most frequent questions!

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express credit cards for payment. We only accept gift cards with the Visa, MasterCard, Discover or American Express emblem. Payments must be made online or in-store. We do not accept payments of any kind over the phone.

Where are the fish shipped from?

Fish are shipped from one of our locations in Orange County, California.

Can we visit your store?

We have a retail showcase store in Fountain Valley, California. You can visit us during normal business hours. 11759 Edinger Ave. Fountain Valley, CA 92708

Can you ship outside the USA?

Due to import/export restrictions, we are limited to ship only to the United States including Hawaii, Alaska, and Puerto Rico.

Do you sell wholesale?

Yes we offer wholesale pricing. For more information, please visit our page here.

Do you quarantine your fish?

Yes! We believe it’s important that our customers feel informed and confident in our processes. As a result, we decided to have more transparency with our quarantine treatment process and store maintenance. You can find these procedures with the provided links below.

Quarantine Process

Store Maintenance

What is your guarantee?

I guarantee my fish will arrive alive. If a fish expires in transit, I will replace the fish. Exclusions and more information can be found here.

How do I place an order?

We’ve tried our best to make this process as easy as possible. First, browse our categories and choose your item(s). Add them to the shopping cart and proceed to the checkout once complete. The checkout process will guide you through the process of collecting your contact details, shipping information, billing information, and payment information.

Can I place an order and put it on hold?

At this time, we are not able to hold goldfish for you. However, orders on Wednesday night or later will be held until the follow Monday to be shipped.

Can I cancel my order?

Cancellations will be accepted up until 72 hours before the fish is scheduled to be shipped. To change or cancel your order prior to shipment, you must call us at 714-696-8882 or send us an email to kingkoigoldfish@gmail.com. If your order has already entered the shipping process, it cannot be changed or cancelled.

What days do you ship?

Routine shipping days are Monday-Wednesday. Exceptions can be made for Thursday and Friday shipping at additional costs. More information regarding shipping can be found here.

I just received my fish, what should I do?

As there are many acclimation processes, we advise very simple solutions. You can find our acclimation process here.

I’m looking for a specific goldfish. How can I find him/her on your website?

All goldfish over 4 inch will most likely have an ID#. You can enter this number in our search bar to help navigate what you’re looking for. Give it a try here!

I still need help answering a question?

You can always reach us over the phone or by email on our contact page!