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**Valid on standard U.S. shipping to U.S. delivery addresses in the 50 continental states only. Not valid for international delivery address or U.S. territories addresses. Additional charges apply for rush shipping.
Shipping Rates and Delivery Times:
About Fritz Betta GuardFritz Betta Guard is a safe and effective pH-buffered water conditioner that neutralizes toxic chlorine, chloramines and heavy metals found in tap water, designed for small aquariums. FritzGuard Betta® promotes healing and reduces fish stress with aloe vera and vitamin E and provides necessary electrolytes. Naturally secreted by mucous glands, the slime coat is a natural defense system that protects fish from disease, aids in osmoregulation and reduces stress caused by sudden changes in the environment. Fritz Betta Guard provides a replacement slime coat to aid fish that have lost theirs or have been injured due to stress, poor water conditions and handling. Fritz Betta Guard enhances biofiltration by producing a slime coat over the filter media, aiding in the attachment of beneficial bacteria, like those in FritzZyme® biological products. Fritz Betta Guard also includes natural Indian almond leaf extract to increase tannins in the water, known to lower pH, enhance colors, and provide antibacterial benefits.
Directions and DosageUse 1 tsp (5 ml) per 5 U.S. gallons (19 L). (8 drops per 0.5 US GallonsFor best results, add FritzGuard Betta® to tap water before adding water to aquarium.If using a protein skimmer, turn off for 6 hours after adding FritzGuard Betta® to reduce foaming if a concern.For areas with very high chlorine levels, dosage can be safely increased or repeated up to 5x.Each dose increases tannins by 0.25 ppm. For a higher tannin concentration, supplement with Fritz Almond Leaf Extract®.
Refunds on live fish will be accepted up until 72 hours BEFORE the fish is scheduled to be shipped. No refunds will be issued on fish within 72 hours of the scheduled shipping time. Unopened dry goods will be accepted for a full refund within 7 days of receiving. Return shipping is buyer responsibility.
LIVE ON ARRIVAL GUARANTEE
I guarantee my fish will arrive alive. *you must be available to receive the package the day of delivery.”
If a fish expires in transit, I will replace the fish, however, you will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
However, we are not responsible for the mishandling of your package during transport. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).
Please take a picture for us showing the loss- it can just be a picture taken with your smart phone and email to DOA@kingkoigoldfish.com. If approved, we will coordinate with you to replace the fish with a fish of similar color and size, AT OUR DISCRETION. You will still be responsible for any shipping costs associated with the replacement. We work very hard to make sure that you receive your fish alive.
We can ship to virtually any address in the United States (Including Hawaii and Puerto Rico).
When you place an order, predetermined shipping options have been set to reduce shipping costs. Such options will be given to you during checkout. If you have any questions or concerns regarding shipping costs, please don’t hesitate to reach us at firstname.lastname@example.org.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can vary based on quantity so they have been automated using our proprietary algorithm. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more information, please visit our Shipping Information Page or our Return & Refund Policy page
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