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**Valid on standard U.S. shipping to U.S. delivery addresses in the 50 continental states only. Not valid for international delivery address or U.S. territories addresses. Additional charges apply for rush shipping.
Shipping Rates and Delivery Times:
Super Bugs (BRF-1A) is a ready-to-use liquid product that contains beneficial microorganisms that degrade organic matter and reduce ammonia accumulations through a natural, highly effective process.
Super Bugs (BRF-1A) has been designed for use in ornamental fish ponds, water gardens, fish tanks, race ways, holding tanks, and closed aquatic systems with less than 10-15% water exchange per day.
Super Bugs (BRF-1A) contains many different strands of organic bacteria, capable of consuming almost every different organic waste that could possibly occur in aquatic environments. The UHC (ultra-high concentrations) of these species exceed, by many times, the low yield formula sold by competitive brands.
Super Bugs (BRF-1A) is the easiest, most concentrated (approximately 300 billion bacteria per gallon) ready-to-use product on the market. The product's unique preservation method allows for a shelf life of 18 months.Initial Seeding Dosage:This is the first dosage and will provide a significant boost to the system. Double the maintenance dosage determined below. Many water systems will not need treatment during the cold winter months. Anticipate doing a seeding dosage once a year in early spring.Maintenance Dosage:3-5 oz. per 1,000 gallons per week during months when the water temperature is above 50 degrees F. Microorganisms are not significantly active when temperatures are under 50 degrees F.5 oz. per 1,000 gallons per week for systems in need of significant organic reduction and systems with high stocking densities.4 oz. per 1,000 gallons per week is the average dosage rate. Most systems will do fine with this amount.Handling and Storage:Storage temperature of 40 degrees F to 75 degrees F is optimal. Freezing should be avoided, as it will change the look and smell of the bugs with a slight reduction in microbial count. High heat (above 90 degrees F) should be avoided, especially long term exposure.Shelf life is 18 months under optimal storage temperatures.
Refunds on live fish will be accepted up until 72 hours BEFORE the fish is scheduled to be shipped. No refunds will be issued on fish within 72 hours of the scheduled shipping time. Unopened dry goods will be accepted for a full refund within 7 days of receiving. Return shipping is buyer responsibility.
LIVE ON ARRIVAL GUARANTEE
I guarantee my fish will arrive alive. *you must be available to receive the package the day of delivery.”
If a fish expires in transit, I will replace the fish, however, you will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
However, we are not responsible for the mishandling of your package during transport. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).
Please take a picture for us showing the loss- it can just be a picture taken with your smart phone and email to DOA@kingkoigoldfish.com. If approved, we will coordinate with you to replace the fish with a fish of similar color and size, AT OUR DISCRETION. You will still be responsible for any shipping costs associated with the replacement. We work very hard to make sure that you receive your fish alive.
We can ship to virtually any address in the United States (Including Hawaii and Puerto Rico).
When you place an order, predetermined shipping options have been set to reduce shipping costs. Such options will be given to you during checkout. If you have any questions or concerns regarding shipping costs, please don’t hesitate to reach us at firstname.lastname@example.org.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can vary based on quantity so they have been automated using our proprietary algorithm. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more information, please visit our Shipping Information Page or our Return & Refund Policy page
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