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We try our best to disclose any conditions including swim imbalance and abnormal finnage but can't catch everything. We are not held responsible for non-uniform finnage and eyes, crimped or abnormal finnage, or other deformities. Please don't hesitate to reach out to us if you have questions. All fish are as is unless stated otherwise.
Swim video is available only upon request.
Shipping Rates and Delivery Times:
The wildest wood of your aquascaping dreams. These Bonsai driftwood trees are made by hand from natural driftwood that is aquarium safe. Artisans create these underwater trees in a wide variety of shapes and sizes. Now available in a wide range of sizes, these aquarium bonsai trees are versatile, easy to work with and are the perfect piece of hardscape material to create an instant aquascape layout. These underwater bonsai driftwood trees pair well with aquatic plant species such as Anubias, Bucephalandra, Ferns and aquatic moss species. Quite often, these aquatic plants are used to mimic the foliage found on natural bonsai trees. On the flip side, these bonsai driftwood trees can be used to display an array of plants, aquatic or terrestrial such as tillandsia aka air plants.
You will be receiving one aquarium bonsai tree in the crescent style! Pair it with aquatic mosses and epiphytic aquatic plants to complete the look. This particular style is great for creating a fallen tree or rooted scene. The photos shown are a representation of what you will receive and sizes may vary slightly as this is a handmade product. Review the specifications below for each size option to find what will best fit your tank. Specifications:*sizes are a rough estimate and may vary*
Refunds on live fish will be accepted up until 72 hours BEFORE the fish is scheduled to be shipped. No refunds will be issued on fish within 72 hours of the scheduled shipping time. Unopened dry goods will be accepted for a full refund within 7 days of receiving. Return shipping is buyer responsibility.
LIVE ON ARRIVAL GUARANTEE
I guarantee my fish will arrive alive. *you must be available to receive the package the day of delivery.
If a fish expires in transit, I will replace the fish, however, you will be responsible for the shipping costs. The replacement fish must be of equal or lesser value than the initial purchase.
We are not responsible for the mishandling of your package during transport or any late deliveries. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.
IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).
Please take a picture for us showing the loss (it can just be a picture taken with your smart phone) and email to DOA@kingkoigoldfish.com. If approved, we will coordinate with you to replace the fish with a fish of similar color and size, AT OUR DISCRETION. You will still be responsible for any shipping costs associated with the replacement. We work very hard to make sure that you receive your fish alive.
We can ship to virtually any address in the United States (Including Hawaii and Puerto Rico).
When you place an order, predetermined shipping options have been set to reduce shipping costs. Such options will be given to you during checkout. If you have any questions or concerns regarding shipping costs, please don’t hesitate to reach us at email@example.com.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can vary based on quantity so they have been automated using our proprietary algorithm. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For more information, please visit our Shipping Information Page or our Return & Refund Policy page
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